Team Member, Help Desk

Requisition ID
2019-9077
Requisition Post Information* : Post End Date
Full-Time

Overview

Seeking Store Team Members to fill open positions at the Help Desk!

 

Do you have a strong desire to assist your fellow Team Member? Then the Help Desk would be a great place for you to grow within Tractor Supply Company! As a Help Desk Team Member you will be part of a dynamic team who offers Legendary Customer Service every day. As a Help Desk Team Member you will professionally and courteously assist our stores and District Managers by providing first level support to our Team Member for store questions and/or issues.

 The Help Desk is an excellent opportunity to work with many different departments, build relationships with fellow team members and learn a different view of our company. There are many success stories among current and former Help Desk Team Members.

Responsibilities

Primary Duties:

  • Answering and logging all Store communication received by phone, email, or Help Desk Tickets (directly from store)
  • Troubleshooting and resolving all POS/IT Software and Hardware issues
  • Assigning issues to the appropriate Team as necessary
  • Follows through with any research or additional contact to ensure complete resolution
  • Monitoring Stores Network system and follow thru as needed
  • Answering any operational or procedural questions
  • Directs calls to the appropriate person or Team based on Tractor Supply's established "Who to Call"
  • Routes all suggestions and ideas that relate to TSC to the appropriate persons
  • Enters all calls into Service Now (the call log database)

Qualifications

Below are the skills you should possesto excel as a Help Desk Team Member

  • Great communication skills
  • The ability to handle conflict positively
  • The ability to work in a fast paced environment
  • Demonstrated strong problem solving skills
  • Be able to work varied hours; the Help Desk is open from 6 AM - 11 PM
  • Be receptive to change

Any Store Team Member with 1 year of service in their role is eligible to apply for a Help Desk position.  As a Help Desk Team Member you will receive training for all aspects of the position. Team Members are eligible for a relocation package*.

*To qualify for a relocation package you must add 50 miles to your current work commute.

Company Overview

Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,800 stores and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of over $8 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

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