• Team Member, Help Desk

    Requisition ID
    2019-9077
    Requisition Post Information* : Post End Date
    Full-Time
  • Overview

    Seeking Store Team Members to fill open positions at the Help Desk!

     

    Do you have a strong desire to assist your fellow Team Member? Then the Help Desk would be a great place for you to grow within Tractor Supply Company! As a Help Desk Team Member you will be part of a dynamic team who offers Legendary Customer Service every day. As a Help Desk Team Member you will professionally and courteously assist our stores and District Managers by providing first level support to our Team Member for store questions and/or issues.

     The Help Desk is an excellent opportunity to work with many different departments, build relationships with fellow team members and learn a different view of our company. There are many success stories among current and former Help Desk Team Members.

    Responsibilities

    Primary Duties:

    • Answering and logging all Store communication received by phone, email, or Help Desk Tickets (directly from store)
    • Troubleshooting and resolving all POS/IT Software and Hardware issues
    • Assigning issues to the appropriate Team as necessary
    • Follows through with any research or additional contact to ensure complete resolution
    • Monitoring Stores Network system and follow thru as needed
    • Answering any operational or procedural questions
    • Directs calls to the appropriate person or Team based on Tractor Supply's established "Who to Call"
    • Routes all suggestions and ideas that relate to TSC to the appropriate persons
    • Enters all calls into Service Now (the call log database)

    Qualifications

    Below are the skills you should possesto excel as a Help Desk Team Member

    • Great communication skills
    • The ability to handle conflict positively
    • The ability to work in a fast paced environment
    • Demonstrated strong problem solving skills
    • Be able to work varied hours; the Help Desk is open from 6 AM - 11 PM
    • Be receptive to change

    Any Store Team Member with 1 year of service in their role is eligible to apply for a Help Desk position.  As a Help Desk Team Member you will receive training for all aspects of the position. Team Members are eligible for a relocation package*.

    *To qualify for a relocation package you must add 50 miles to your current work commute.

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