• Associate Analyst, IT Logistics Support - 4 x 10 hour - Night shifts

    Requisition ID
    2018-8774
    Requisition Post Information* : Post End Date
    Full-Time
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing!

     

    This is a newly created position due to company growth! The Associate Analyst, IT DC position is responsible for supporting technology solutions in the Distribution Centers (DCs) and Mixing Centers (MCs), within the organization.  The position will remotely provide technical and functional support for the DC users to include hardware, warehouse software, RF technology, desktop & mobile devices, wireless access points, UPS systems, warehouse servers, local and network printers, and LANs (wired and wireless). This position will be 4x10 hour night shifts. 

    Responsibilities

    • Initiates or responds to work tickets and resolves problems or service requests as assigned, to include but not limited to security profiles for new and existing users for network and DC systems, DC specific applications, Production hardware, and End User hardware/systems.
    • Provides functional support to DC end users for all technology systems installed at the facility (with the exception of systems and/or processes that have not been procured / managed / supported via the IT division of TSC) and using appropriate skills, liaise with end users, vendors, SSC support personnel, DC users and administrative staff as required to troubleshoot and resolve technical support issues.
    • Installs and provides support and maintenance of the DC network and hardware, including but not limited to servers, RF hardware, terminals, thin clients, PCs, printers, fax machines, network switches, wireless access points, cables, racks, and hubs, configuring and monitoring system backups as defined and processed at each DC.
    • Assists the Store Support Center (SSC) with the installation, maintenance and support of standard desktop software applications including but not limited to Microsoft Operating Systems, Microsoft Office programs, security antivirus, and systems security updates.
    • Acts as a liaison for IT-related projects at the DC, providing local IT support for the DC with minimal supervision and the ability to manage multiple competing priorities on a daily basis, creating and maintaining appropriate functional documentation, engaging with the warehouse manager and the DC support staff to understand business needs, and translating needs into technical requirements.

    Qualifications

    • Experience supporting Warehouse Management Systems, MHE Systems, & RF Technology with 0 to 2 years is required
    • Experience in network administration of a Windows Network including experience with routing, RF networks, and RF devices for a minimum of 1 year
    • Bachelor’s degree preferred or equivalent work experience

     

    Knowledge/Skills/Abilities/Training/Systems

    List any licenses, certifications, registrations, systems’ knowledge or any other relevant job skills or abilities not covered in the Education and Experience section above. Indicate whether these skills are “required” or “preferred”. (This section may be left blank if not applicable).

     

    • Demonstrates knowledge and technical acumen supporting DC processes and solutions for receiving, replenishment, planning, picking, packing, and shipping
    • Assists with diagnoses and resolutions of configurations and troubleshoots issues spanning multiple hardware, DC applications, and OS technologies
    • Creates and maintains appropriate functional documentation for all DC related IT systems and processes
    • Participates in testing of new processes or suggests improvements to existing processes at the DC
    • Demonstrates critical thinking with excellent analytical and creative problem-solving skills
    • Possesses open, positive, and diverse collaboration and communication skills; both written and verbal
    • Demonstrates skills as self-starter with initiative and manages workload prioritization to deliver high quality work products on time with minimal direction in a high-pressure environment
    • Demonstrates skills in MS Office Suite to accomplish required tasks
    • Embraces and applies the mission and values of Tractor Supply Company
    • Works effectively with a distributed team, across time-zones with minimal supervision
    • Participates in 24x7 on call rotations; responds to off shifts as needed or required
    • Travels to provide support (or provides support remotely) to other distribution centers, as occasionally requested and needed
    • Manages multiple competing priorities on a daily basis

    Works with all levels of users

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