• Analyst, Omni Channel Operations

    Requisition ID
    2018-8699
    Requisition Post Information* : Post End Date
    Full-Time
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    This position is responsible for superior support to the Omni Channel organization initiatives and ongoing production activities. This role will work to develop & document processes, resolve escalated issues, and determine ways to automate manual processes. This person will act as the owner and subject matter expert of assigned domains, and work closely with cross-functional teams to identify and analyze gaps and opportunities within omni-channel to better serve our customers.

    Responsibilities

    • Support ongoing Omni Channel & Store operations, such as, Online Returns, Online Gift Cards, Buy Online Pickup in Store & and others. Identify program issues, investigating cause and driving actions with internal & third parties vendors.
    • Continually seek to improve the customer experience in assigned domains by coordinating with internal and external stakeholders, functional teams and outsourced service providers to drive projects, processes and efficiency improvements
    • Drive strategic initiatives and projects in assigned domains, from research and discovery, requirements gathering to project plan task deliverables. Once implemented, manage continuous improvement and support the business unit in driving additional profitable sales.
    • Provide regular Omni-channel metrics and analysis reporting for management team and cross functional teams regarding operational reporting and web analytics reporting.
    • Provide ad hoc reports, analysis and summarization to identify historical trends, forecast trends, impact from key initiatives (e.g. Day After Thanksgiving forecasting)
    • Thought leadership on how to improve our everyday operation and future business growth.
    • Present information effectively and tailor presentations to a wide variety of audiences (including management)
    • Develop and maintain vendor relationships.
    • May perform other duties as assigned.

    Qualifications

    Education and Experience

     

    • Bachelor’s degree in Business, Operations, Planning, Supply Chain, IT or an appropriate business related field of study.
    • 3+ years of related business or retail experience expected; suitable combinations of education and experience will be considered. Omni-channel or ecommerce experience a plus.
    • Business Intelligence software experience.
    • The ability to execute complex tasks with a high attention to detail, a high level of accuracy and timeliness, and who enjoys working in a fast paced environment.
    • Demonstrated ability to work both independently and collaboratively across functional teams to drive results.

     

    Knowledge/Skills/Abilities/Training/Systems

     

    • Display a detail-oriented approach to work.
    • Excellent communication and presentation skills: story-lining, email communication and strong personal impact
    • Strong quantitative problem-solving skills; curiosity for understanding root causes
    • Ability to bridge between technical solutions and real-life organizational dynamics
    • Strong Microsoft Office skills, particularly Excel, Pivot tables.
    • Possess Business Intelligence Software experience and quick software acumen
    • SAP Business Objects software experience preferred.
    • Strong thought leadership; can stand up for ideas and concepts while still maintaining collaborative spirit
    • Ability to successfully work in a high energy environment
    • Ability to pull people together to solve problems.
    • Experience negotiating and managing and 3rd party strategic partnerships preferred

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