• *Seasonal* Customer Solutions Team Member

    Requisition ID
    2018-7693
    Requisition Post Information* : Post End Date
    Full-Time
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    This position is responsible for  managing the administration and execution of business license renewals and periodic reporting to ensure the Company is in compliance with all applicable federal, state and local regulatory requirements. 

     

    Tractor Supply Company will be adding an additional 40 Team Members to their Call Center Team for our 2018 Holiday season!! We will have a new class starting on October 1st & October 22nd. These are temporary positions and are expected to end January 2019.

    The hourly rate for this position will be $15/hr.

     

     

    Responsibilities

    This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The team member engages every Tractor Supply Company customer via phone, email, website, mail, social media, or other communication venues.

     

    • Answer, log, and resolve all customer comments, inquiries, and concerns
    • Complete online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center
    • Follows through with any research or additional contact to ensure customer complaint or query is resolved
    • Partners with the Store or District Manager to ensure resolution to customer comments as needed
    • Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use
    • Professionally represents Tractor Supply Company and the Brand in each and every customer engagement

    Qualifications

    Education and Experience:

    High school education or equivalent. A college degree is helpful. Any suitable combination of education and experience will be considered; store operations, retail, and customer service experience preferred.

     

    Essential Skills:

    • Must possess basic computer skills
    • Must possess strong communication (verbal, listening, and written) and interpersonal skills
    • Must have the ability to work as a part of an operations team focused on servicing our customers and improving the efficiency of all operations functions as well as ability to work independently
    • Must have ability to handle conflict positively
    • Must demonstrate strong problem solving and multi-tasking skills and work in a fast paced environment
    • Must have ability to work nights, weekends, Thanksgiving & Christmas Eve
    • Experience in Microsoft Word, Microsoft Excel, and call logging systems is helpful
    • Experience in a customer service-focused call center helpful

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