• IT Support Analyst, Distribution Center

    Requisition ID
    Requisition Post Information* : Post End Date
  • Overview

    This position is responsible for overseeing technology solutions in the distribution center (DC), mixing centers, and import centers within the organization.  The position will provide technical and functional support for the DC users to include hardware, warehouse software, RF technology, desktop & mobile devices, wireless access points, UPS systems, warehouse servers, local and network printers, and LAN (wired and wireless).


    • Provide functional support to DC end users for all technology systems installed at the facility (with the exception of systems and/or processes that have not been procured/managed/supported via the IT division of TSC) and using appropriate skills, liaise with end users, vendors, SSC support personnel, DC users and administrative staff as required to troubleshoot and resolve technical support issues
    • Install and provide support and maintenance of the DC network and hardware, including but not limited to servers, RD hardware, terminal, thin clients, PCs, printers, fax machines, network switches, wireless access points, cables, racks, and hubs, configuring and monitoring system backups as defined and processed at each DC
    • Assist the Store Support Center (SSC) with the installation, maintenance and support of standard desktop software applications including but not limited to Microsoft Operating Systems, Microsoft Office programs, security antivirus, and systems security updates
    • Act as a liaison for IT-related projects at the DC, providing local IT support for the DC with minimal supervision and the ability to manage multiple competing priorities on a daily basis, creating and maintaining appropriate functional documentation, engaging with the warehouse manager and the DC support staff to understand business needs, and translating needs into technical requirements
    • Initiate or respond to work tickets and resolve problems or service requests as assigned, to include but not limited to security profiles for new and existing users for network and DC systems
    • Participate in 24x7 on call rotations; responds to off shifts as needed or required


    Experience: 2-5 years’ experience supporting a major Warehouse Management System, MHE System, & RF Technology. Experience in network administration of a Windows Network including experience with routing, RF networks, and RD devices for a minimum of 2 years.


    Education:  Bachelor’s degree from an accredited college or university preferred.  Any suitable combination of education and experience will be considered.  


    Professional Certifications: None


    Other knowledge, skills or abilities:

    • Demonstrate knowledge and technical acumen supporting DC processes and solutions for receiving, replenishment, planning, picking, packing, and shipping
    • Diagnose and resolve complex configurations and troubleshoots issues spanning multiple hardware, DC applications, and OS technologies
    • Create and maintain appropriate functional documentation for all DC related IT systems and processes
    • Demonstrate skills in MS Office Suite to accomplish required tasks.

    Working Conditions 

    • Normal office conditions


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