• Senior Store Systems Technician

    Requisition ID
    2018-6838
    Job Locations
    US-TN-Brentwood
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    Job Purpose

     

    This position is responsible for assisting with support projects, making recommendations to replace hardware and make emergency store visits, develop solutions including tools and procedures for the help desk, and providing 2nd level technical support for Tractor Supply Stores to minimize system down time and increase store productivity and efficiency through the use of technology. This requires a strong understanding of hardware design and interfaces including POS components and networking technologies.

    Responsibilities

    • Provides Tier 2 technical support within IT
    • Mentors and assists in the development of other technical team members
    • Participates in projects and processes that enhance the quality and efficiency of support
    • Maintains timely and routine communication with customers on work progress
    • Reviews and takes ownership of proactive application alerts and resolves the application issue or escalates to the appropriate teams
    • Makes decisions to send replacement hardware to stores for troubleshooting
    • Researches and develops solutions to new and existing problems
    • Consults with development teams and vendors on possible software and hardware defects identified via reported problems
    • Participates in weekly meetings covering the top issues facing the support staff with appropriate support teams
    • Identifies new features which could enhance product serviceability, improve support efficiency and productivity, and/or improve store uptime

    Qualifications

    Education: College diploma or university degree in computer science or related field and/or 5-9 years equivalent work experience in a technical support role

     

    Experience: 

    • Experience in retail business processes
    • Experience in a QA or related role is preferred
    • 6-9 years of experience in the following technologies: Windows; Linux; SQL; Oracle, PL/SQL is preferred 
    • Education: College diploma or university degree in computer science or related field and/or 5-9 years equivalent work experience in a technical support role

     

    Knowledge/Skills/Abilities/Training/Systems

     

    • Strong understanding of hardware design and interfaces
    • Strong knowledge of the retail industry including point of sale systems is preferred
    • Java knowledge is preferred
    • Strong knowledge of networking technologies
    • Strong knowledge of computer hardware integration & repair including POS components (receipt printers, pin pads, etc.)
    • Demonstrated customer focus
    • Strong planning and organizational skills
    • Strong ability to work independently, work in a fast paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
    • Demonstrated collaboration skills with the ability to handle conflict and to work with a distributed team
    • Strong communication skills, both written and verbal
    • Strong critical thinking skills with the ability to use proven problem-solving approaches to most solutions

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed