• Training Specialist

    Requisition ID
    2018-6406
    Job Locations
    US-TN-Brentwood
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    This position is responsible for training new hires for the Help Desk and Customer Solutions team members to ensure they provide service that builds high levels of customer satisfaction and loyalty.

    Responsibilities

    1. Conduct new team member orientations.
    2. Assign side-by-side training sessions for new hires with Mentors, ensuring Customer Solutions and Help Desk Team Members are trained so they provide service that builds high levels of customer satisfaction and loyalty.
    3. Create and document curriculum to ensure best in class practices are being utilized by the Customer Solutions and Help Desk departments.
    4. Strong partnership with the Operations Team to align on Recruiting, Knowledge and Quality Audit.
    5. Schedule and facilitate training in a classroom setting.
    6. Use creative mindset to find new and different ways to deliver training content.
    7. Provide training of the features and benefits of the products we sell and provide Team Members with reference material, such as lists of FAQ’s, to help them handle Customer/Store inquiries.
    8. Partner with SSC Departments for the addition or removal of training curriculum in TMS.
    9. Provide training on company policies and procedures to ensure that Team Members are prepared to handle Customers.
    10. Set the expectation for GURA (Greet, uncover, Recommend, Ask), Mission and Values throughout training.
    11. Manage store visit program (scheduling, expectations, sharing feedback).
    12. Identify training gaps and partner with SSC Departments to improve the content on a regular basis.
    13. Responsible for the Mentor Program (Identify, Train and Coach to expectations) used to facilitate side-by-side training for CSC Team Members
    14. Partner with vendors to obtain and develop product knowledge training materials.

    Qualifications

    Experience: 3 years’ experience in coordinating and administering training programs preferred. Retail sales and/or call center experience preferred.

     

    Education: Bachelor’s degree from an accredited college or university; emphasis in HR Development, Organizational Development, Adult Education or Instructional or related field preferred. Any suitable combination of education and experience will be considered.

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