• Sr Analyst, Master Customer Data

    Requisition ID
    2018-6385
    Requisition Post Information* : Post End Date
    Full-Time
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

     

    This position is responsible for ensuring customer data is accurately governed, maintained and transmitted between internal and external business partners and systems to ensure a single, trusted view of enterprise data to deliver an optimal customer experience.  Serves as the subject matter expert for Master Data applications and provides direction and support to business partners and vendors.  Collaborates with cross functional areas to define processes, create policies, enhance systems and develop training.  Orchestrates and harmonizes people, processes and systems to deliver timely and reliable data sets to cross functional partners and systems driving business efficiency and enhancing accuracy of customer data elements.  This position supports data quality program and audit requirements.

    Responsibilities

    • Participates in Customer Master Data related projects. 
    • Assists with governance and quality assurance of data elements by monitoring systems and reports, proposing system and/or process enhancements and participating in testing. 
    • Serves as a consultant to internal and external business partners by providing recommendations to enhance collection, integrity and strengths of their data sets.
    • Manages operational workflows associated with Customer Master Data domains including but not limited to setup and maintenance with oversight and support. 
    • Partners with operational areas to resolve issues and answer Customer Master Data related inquiries including Merchandising, Ecommerce, IT, external vendors, etc. Appropriately escalates issues to ensure timely resolution.  
    • May perform other duties as assigned 

    Qualifications

    Education and Experience

     

    • Bachelor’s degree from an accredited college or university, or a combination of education and experience.
    • 4-6 years of experience (direct or indirect) with customer master data principles, processes and systems.

     

    Knowledge/Skills/Abilities/Training/Systems

     

    • Ability to work collaboratively with internal and external customers.
    • Capable of analyzing pre-defined reports, performing error resolution as needed and making business decisions.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and ambiguity exists.
    • Self-motivated, team player with the ability to coordinate workload independently to complete tasks in accordance with service levels and timelines with a focus on exceeding expectations.
    • Well organized, detail-oriented and customer service focused.
    • Preference to work in a fast paced, evolving and deadline driven environment.
    • Strong written and verbal communication skills across multiple enterprise levels/positions. (preferred)
    • Ability to represent individual ideas and point of view outside immediate team or peers. (preferred)
    • Reporting, analytics, problem solving and quality management experience. (preferred)
    • Experience with Microsoft Office with emphasis in Excel and Access (preferred)
    • Experience working in a omni-channel company that has both e-commerce and traditional storefront presence is a plus.
    • ERP and Business Reporting experience a plus.

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