• Lead Engineer, IT Enterprise Monitoring

    Requisition ID
    2018-5881
    Job Locations
    US-TN-Brentwood
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    Job Duties

     

    This position is responsible for the development, management and support of the Tractor Supply Company monitoring and automation services. Additional responsibilities include technical leadership, mentoring other team members, and leading projects.  The Enterprise Monitoring and Automation Services Team delivers infrastructure, application, IT, and business service monitoring (availability, fault, performance), correlation and auto-remediation through both ad-hoc and industry standard tools and Tractor Supply Company processes.

    Responsibilities

    • Lead implementation and support the monitoring, correlation, and automation solutions based on commercial and ad hoc software tools enabling resilient monitoring and correlation married to brilliant auto-remediation of issues across all platforms and services
    • Meet new challenges through formulating innovative, sustainable solutions based on adherence to established processes
    • Ensure that critical services are monitored and correlated correctly.
    • Build and use technology and process, continuously tune and report on all monitoring, correlation, and automation relevancy
    • Participate in reviewing proposed implementations of new systems and services; taking into account the monitoring aspects and providing requirements to system / service owners in order to ensure the monitoring of the system / service as part of operationalization process
    • Maintain health of the environment by keeping the environment current with upgrades and patches
    • Provide technical leadership, mentor other team members, and lead projects
    • Use advanced knowledge of the monitoring tool operation and design to troubleshoot and resolve issues with the associated tools and integrations
    • Write scripts (shell, bash, perl, etc.) to execute monitoring tasks that are out of the scope and capabilities of the monitoring systems
    • Build out technologies and processes that demonstrate the TCO and value of the Enterprise Monitoring and Automation service using metrics
    • 1Enable executive, vendor/partner, and internal team visibility and communication to current state using different communication channels based on Service Management principles
    • Collaborate with internal and vendor teams to ensure all IT and business services are monitored and auto-remediated on appropriately prior to code deployment
    • Develop systems and processes to validate efficacy of the service and subsequent results taken by automated responses or by dedicated process owners on an ongoing basis
    • Develop, implement, and execute test plans for new and existing features

    Qualifications

    Experience:  6 – 8 years of IT experience.  2+ years’ experience with monitoring and using more than one monitoring tool or technique.

     

    Education:   Bachelor’s degree from an accredited college or university.  Any suitable combination of education and experience will be considered.

     

    Knowledge/Skills/Abilities/Training/Systems

     

    • Superior experience with automation or orchestration
    • Strong knowledge with SNMP; WebCalls maintaining, building or working with APIs
    • Superior knowledge of software development lifecycle (SDLC) methodology
    • Superior hands-on experience with IT focus (tool admin, application support or development, server admin or support, network admin or support, service management)
    • Superior experience with multiple IT focus areas preferred
    • Superior background with Unix/Linux based systems preferred
    • Superior scripting experience
    • Shell, bash, perl, python scripting experience is preferred

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