• Temporary Help Desk Team Member

    Requisition ID
    2018-5140
    Job Locations
    US-TN-Brentwood
  • Overview

    This position is responsible for providing support to all Tractor Supply Company Store Team Members. The Help Desk Team Member will assist Store Team Members with any problem or question relating to Tractor Supply.

    Responsibilities

    • Answering and logging all Store communication received by phone, email, or Help Desk Tickets (directly from store)

    • Troubleshooting and resolving all POS/IT Software and Hardware issues

    • Assigning issues to the appropriate Team as necessary

    • Follows through with any research or additional contact to ensure complete resolution

    • Monitoring Stores Network system and follow thru as needed

    • Answering any operational or procedural questions

    • Directs calls to the appropriate person or Team based on Tractor Supply's established "Who to Call"

    • Routes all suggestions and ideas that relate to TSC to the appropriate persons

    • Enters all calls into HEAT (the call log database)

    • May perform other duties as assigned *

    Qualifications

    Education and Experience:

    • High school education or equivalent (college degree helpful)

    • Customer Service experience helpful

    • Experience in Microsoft Word, Microsoft Excel, and Heat Call Logging is helpful

    • Must possess strong communication (verbal, listening, and written) and interpersonal skills

    • Must have knowledge of customer service standards and procedures

    • Must have the ability to work as a part of an Operations team focused on servicing our customers and improving the efficiency of all Operations functions as well as having the ability to work independently

    • Must have the ability to handle conflict positively

    • Must have the ability to work in a fast paced environment

    • Must demonstrate strong problem solving skills

    • Must have strong multi-tasking skills

    • Must be able to work some nights and weekends

    • Must be capable of and willing to learn Help Desk technologies and use of supported product(s) and related technologies

    Options

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