• IT Program Manager, E-commerce & OmniChannel

    Requisition ID
    Requisition Post Information* : Post End Date
  • Overview

    Tractor Supply Company (TSCO), the largest retail store chain of rural lifestyle products in the United States, boasts a great company culture built on our strong mission and values.  We are a $7+ billion Fortune 400 organization with over 1,700 stores in 49 states and an innovative e-commerce platform.


    Come grow your career with us as we serve those who live “Life out Here”!



    Have you managed large, complex IT Programs in your organization? Do you have expertise managing ecommerce IT Projects? This position could be for you. The Program Manager, IT will oversee the budgeting, planning, and execution of multiple cross-functional IT projects that are inter-related.




    • Directs and leads the delivery of highly complex IT applications and systems, which includes leadership of multiple dependent projects across multiple functional areas and technology platforms.

    • Responsible for all program oversight, including planning, directing, and managing cross-functional team members.

    • Leads meetings with executive business partners and technology leadership to understand business goals and solutions needs, including participation in business requirements definition.

    • Develops program-level vision, strategy, approach, and implementation plans required to achieve necessary business outcomes.

    • Facilitates the creation of business cases, program road-maps, and program governance structures to support Project Managers. Ensures the integrated scope, schedule, budget, and quality of multiple project teams.

    • Responsible for developing detailed project charters and plans, specifying goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs, as necessary for all project assignments.

    • Identifies, tracks and manages program level risks and issues. Serves as escalation point to resolve program issues, remove roadblocks, formulate contingency plans and communicate status to programs executive leadership team. Ensures the sequencing of projects is appropriate at the program level.

    • Functions as central point of program communication and status for program team members, stakeholders, management and executives. Communications are professional, timely, and clear and present the correct level of information based on audience.

    • Directs the application of various technical disciplines such as process improvement, data analysis, architectural review, quality assurance and facilitation. Provides objective advice, expertise and leadership support to program team members with the aim of creating value, driving program work, and delivering to business expectations.

    • Accountable for adherence to established delivery standards and industry best practices to insure successful project delivery leads to the overall program goals being achieved.


    • 8-10 years project management experience.

    • 3 years of program management experience across multiple IT projects is required.

    • Project management experience in a retail environment required.

    • Experience with retail logistics and distribution centers preferred.

    • Bachelor's degree in IT required. Master's degree preferred.

    • Project Management Professional (PMP) certification preferred. Six Sigma and Lean certifications preferred.

    Other knowledge, skills or abilities:

    • Strong experience and understanding of project management methodologies (e.g. Agile SCRUM, Waterfall, PRINCE 2, etc.). Expert skills with MS Project, MS Office, SharePoint, and Visio.


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