• Manager, IT Marketing Operations & Vendor Management

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  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing!


    Come grow your career with us as we serve those who live “Life out Here”!


    *For this position we are not looking for someone who has experience managing "vendor contracts". This person will be working in a technical capacity with our Direct Marketing Agencies (Vendors).


    Currently we have 40-60 interfaces on a daily basis going in and out of our customer data systems. The data is going through constant change. Machine learning and leveraging Google, IBM, and Facebook are areas we want to learn more about. Our Marketing vendors are YLM, BKV (and about 6 others). We are looking for candidates who have worked closely with these types of Direct Marketing Agencies from an IT standpoint to be able to pull the types of customer data that we need, email cleansing, etc. This person will need to be able to talk IT talk with the agencies in order to pull the data we need. If you are interested in this position, please highlight this experience in your resume.


    The Manager, IT Marketing Operations and Vendor Management position is responsible for the oversight and support of applications for use by Tractor Supply Company's (TSC) Marketing Team. Additional responsibilities include technical leadership, running managed services model, managing external vendor relationships, and leading support oriented projects.






    • Support the ongoing operational support of marketing applications, marketing vendor applications & systems integration.
    • Contribute to the overall integration architecture and monitoring of the marketing application landscape.

    • Allocate resources and manage technical aspects of marketing vendor relationships.
    • Recruit, maintain and develop a highly trained and motivated staff. This includes the overall development of the IT Marketing Operations and Vendor Management team, including but not limited to hiring of staff, coaching and development of people, and counseling as needed.
    • Review and analyze existing applications and system effectiveness and efficiency.
    • Drive stabilization and efficiency between TSC and vendors.
    • Assess and cultivate long-term strategic goals for specified Information Technology (IT) area of responsibility in conjunction with department managers, clients, and other key stakeholders.
    • Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
    • Sponsor, promote, and execute projects to prototype and pilot new technologies supporting the company's marketing strategy.





    • Bachelor's degree in Computer Science or related field is preferred.
    • 8 or more years of equivalent work experience, including 2 years of management experience leading a team required. Any suitable combination of education and experience will be considered.
    • Experience in Customer CRM applications is preferred.
    • Experience with software development life cycle (SDLC) / Agile methodologies and managing offshore support models.
    • Platform knowledge: SAP, SAS, SQL, Linux/Unix.
    • Multi-channel experience is preferred.
    • Comprehensive knowledge of marketing systems, managed service models, and customer data hubs.
    • Working knowledge of architecture, design, development, and implementation of marketing applications, including SAP, CRM, and SAS.
    • Superior ability to managing teams working with various applications and programming languages such as SAP, SAS, Java and C.
    • Superior negotiation and vendor management skills.
    • Proficient in Microsoft Office Suite




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