• Seasonal Bilingual Customer Solutions Team Member

    Requisition ID
  • Overview

    Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,800 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of approximately $8 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

    Tractor Supply Company is looking for passionate Customer focused Team Members who are dedicated to working hard, having fun and making money while providing Legendary service to our customers in the 2019 Holiday Season!


    At Tractor Supply Company we empower our Team Members to do whatever it takes to ensure our customers have a Legendary customer experience.  


    The Seasonal Bilingual Customer Solutions positions will run October - January with an hourly rate of $15.25, with the training classes beginning as early as September 30th.


    Schedule flexibility is needed to cover a variety of shifts that will range from 6:00am - 9:00pm every day of the week (Sunday - Saturday). It is expected for our Team Members to have the schedule availability to support our customers during the busiest times which include the day after Thanksgiving through Christmas.


    • Answer, log, and resolve all customer comments, inquiries, and concerns.
    • Complete online sales, up-sell, and resolve all online order issues/inquiries with customers calling into the Solutions Center.
    • Follows through with any research or additional contact to ensure customer complaint or query is resolved.
    • Partners with the Store or District Manager to ensure resolution to customer comments as needed.
    • Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use.
    • Professionally represents Tractor Supply Company and the Brand in each and every customer engagement.



    Education and Experience:


    High school education or equivalent is preferred. A college degree is helpful. Any suitable combination of education and experience will be considered; store operations, retail, and customer service experience preferred.


    Essential Skills:

    • Bilingual (Spanish)
    • Must posses basic computer skills including experience in MS Word, Excel, and call logging systems is helpful
    • Must have strong communication skill (verbal, listening and written) and interpersonal skills in English and Spanish.
    • Knowledge of customer service standards and procedures.
    • Ability to work as a part of an operations team focused on servicing our customers and improving the efficiency of all operations functions as well as ability to work independently.
    • Handle conflict positively.
    • Must demonstrate strong problem solving and multi-tasking skills and work in a fast paced environment.
    • Must be available to work some nights and weekends.
    • Experience in a customer service-focused call center helpful.


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