• Seasonal Customer Solutions Team Member

    Requisition ID
    2019-13282
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    Tractor Supply Company is looking for passionate Customer focused Team Members who are dedicated to working hard, having fun and making money while providing Legendary service to our customers in the 2019 Holiday Season!

     

    At Tractor Supply Company we empower our Team Members to do whatever it takes to ensure our customers have a Legendary customer experience.  

     

    The Seasonal Customer Solutions positions will run October - January with an hourly rate of $15, with the training classes beginning as early as September 30th.

     

    Schedule flexibility is needed to cover a variety of shifts that will range from 6:00am - 9:00pm every day of the week (Sunday - Saturday).

    It is expected for our Team Members to have the schedule availability to support our customers during the busiest times which include the Day after Thanksgiving through Christmas.

    Responsibilities

    • Professionally represents Tractor Supply Companies Mission and Values and the Brand in each and every customer engagement.
    • Answers, logs, and resolves all customer contacts, inquiries, and concerns.
    • Completes online sales, upsells, and resolves all online order issues/inquiries with customers calling into the Solutions Center.
    • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
    • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
    • Provides product information and project information, which could include recommending products to purchase and/or their effective use.
    • May perform other duties as assigned *

     

    Qualifications

    • Must possess basic computer skills with experience in Microsoft Word, Microsoft Excel
    • Must possess strong communication (verbal, listening, and written) and interpersonal skills
    • Must have ability to handle conflict positively
    • Must possess a strong sense of urgency
    • Must demonstrate strong problem solving, multi-tasking and critical thinking skills
    • Experience in call logging systems is helpful
    • Experience in a customer service-focused call center helpful

     

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