• Part-Time HR Customer Support Rep

    Requisition ID
    2019-13274
  • Overview

    Tractor Supply Company (TSCO), the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members’ commitment to our Mission and Values.  With over 1,700 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 400 with revenues of $7 billion and growing! Come grow your career with us as we serve those who live “Life out Here”!

     

    This position is responsible for serving as the first point of contact responsible for the accurate resolution of Human Resources (HR) inquiries from Tractor Supply Company (TSC) team members. This includes assistance in navigation through Employee/Manager Self Service screens, materials and functionality.

    Responsibilities

    • Provide high-level customer service to team members regarding HR-related matters such as resetting passwords, submitting electronic personnel transactions, general troubleshooting for HR systems and other inquiries.
    • Utilize standard scripts, FAQs, policy manuals, HR knowledge base, desktop procedures and other reference materials and is responsible for managing to pre-determined Service Level Agreements (SLAs).
    • Support various departments as the first point of contact for the Human Resources Support Center (HRSC) team members triaging and answering incoming calls and routing to the correct departments if additional trouble shooting is needed.
    • Enter all incoming inquiries in the case management system and respond to Service Center requests via phone, email, mail, fax, website, voicemail or the HR Portal.
    • Analyze and process personnel actions (new hires, terminations, pay/position changes, etc.) into the HRIS by data entry or electronic approval.
    • Audit incoming HR paperwork and communicate with field management to ensure receipt of proper supporting documentation and/or approvals.
    • Follow through with any HR research or additional contact needed by the store team members, distribution center team members, District and Regional Managers, Store Support Center team members.

    Qualifications

    Experience: 3 years of experience in a professional work environment. Experience in data entry, benefits, payroll, and/or customer service is preferred.

     

    Education: High School diploma is preferred.

    Any suitable combination of education and experience will be considered.

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